To speed up resolving your technical issue, the AIT staff may need to connect to your device to provide remote assistance. TeamViewer is user to provide this remote support.
Use these directions to locate your TeamViewer ID and password:
Step 1
Click on the TeamViewer app in your taskbar/ system tray
If you do not see TeamViewer in your task bar or system tray, download the quick support for your operating system using the links below
Step 2
Note the section that shows “Your ID” and “Password”
Provide these 2 items when you submit a FirstCall ticket or when a member of AIT requests it.
TeamViewer Quick Support Installers
Need to download TeamViewer? Click the icon below:
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