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Outlook Shared Folders Best Practice

Many users have access to generic or shared mailbox folders. These shared folders can be connected to show up in Outlook. By default, Outlook is configured to cache data from these folders on your device.

The Problem

When you have multiple shared folders connected in Outlook, it can start causing unpredictable behavior, especially if these are very large folders.

The Fix

As a best practice, the caching of shared folders in Outlook should be disabled.
This step prevents Outlook from experiencing any negative impacts related to constant sync activity.


The How To

  1. From Outlook, right-click your mailbox name
  2. Select Data File Properties
  3. Select Advanced
  4. Select the Advanced tab
  5. Clear the checkbox for Download Shared Folders
Updated on December 6, 2021

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