AgriLife Information Technology

HP Warranty & Repair Service

All systems provided by TechBuy come with a 3 year warranty. 

About

TechBuy has staff available to navigate the warranty repair process on behalf of our customers. We apply our experience from past cases, run diagnostics, troubleshoot, order replacement parts, and perform the repairs. Since TechBuy is trained and certified with the HP Warranty Repair process we also get a discount on out of warranty repairs when needed.

What is the process?

When a customer relays a technical issue, we first evaluate whether the equipment needs to be sent in.  If so, we assist with shipping labels and pickups. In simple cases, staff may be able to coordinate a drop shipment of a part. Initially, we aim to answer customer questions and then figure how to best proceed.  If we determine that warranty repair is needed we will coordinate with customer and HP to handle these repairs as quickly and efficiently as possible.

How does this help me?

If a customer were to call HP directly for warranty repair they would end up at the lowest tier support group who handles the highest volume of calls.  The process will be extremely time consuming and troubleshooting will have to be perform through a methodical process that has to be followed before HP would send a part out for warranty repair.  HP has a strict process with certifications required to perform warranty repair work that TechBuy has already performed and as a result we get immediate access to request replacement hardware without question.

If it is determined your hard drive needs to be replaced during the warranty repair process, we can also handle reloading or reimaging the new hard drive when necessary.

Additionally, we can attempt a data recovery if your hard drive has failed.

Complete the form below if you need IT to attempt data recovery on your machine.

Who do I contact?

Please reach out to your Zone IT or FirstCall if you need assistance with your hardware.

If you do not know what Zone you are in, enter your location (County Office, Regional Center, or District Office,) in the search bar below:

AIT Zones & Contact Info
Location Zone Zone Email Zone Phone Number
Archer Zone 1 ITService@ag.tamu.edu 979.213.5537
Armstrong Zone 1 ITService@ag.tamu.edu 979.213.5537
Bailey Zone 1 ITService@ag.tamu.edu 979.213.5537
Baylor Zone 1 ITService@ag.tamu.edu 979.213.5537
Briscoe Zone 1 ITService@ag.tamu.edu 979.213.5537
Burleson Zone 4 ITService@ag.tamu.edu979.213.5362
Callahan Zone 1 ITService@ag.tamu.edu 979.213.5537
Carson Zone 1 ITService@ag.tamu.edu 979.213.5537
Castro Zone 1 ITService@ag.tamu.edu 979.213.5537
Childress Zone 1 ITService@ag.tamu.edu 979.213.5537
Clay Zone 1 ITService@ag.tamu.edu 979.213.5537
Cochran Zone 1 ITService@ag.tamu.edu 979.213.5537
Collingsworth Zone 1 ITService@ag.tamu.edu 979.213.5537
Cooke Zone 1 ITService@ag.tamu.edu 979.213.5537
Cottle Zone 1 ITService@ag.tamu.edu 979.213.5537
Crosby Zone 1 ITService@ag.tamu.edu 979.213.5537
Dallam Zone 1 ITService@ag.tamu.edu 979.213.5537
Dallas Zone 1 ITService@ag.tamu.edu 979.213.5537
Deaf Smith Zone 1 ITService@ag.tamu.edu 979.213.5537
Denton Zone 1 ITService@ag.tamu.edu 979.213.5537
Dickens Zone 1 ITService@ag.tamu.edu 979.213.5537
Donley Zone 1 ITService@ag.tamu.edu 979.213.5537
Eastland Zone 1 ITService@ag.tamu.edu 979.213.5537
Ellis Zone 1 ITService@ag.tamu.edu 979.213.5537
Erath Zone 1 ITService@ag.tamu.edu 979.213.5537
Fannin Zone 1 ITService@ag.tamu.edu 979.213.5537
Fisher Zone 1 ITService@ag.tamu.edu 979.213.5537
Floyd Zone 1 ITService@ag.tamu.edu 979.213.5537
Foard Zone 1 ITService@ag.tamu.edu 979.213.5537
Garza Zone 1 ITService@ag.tamu.edu 979.213.5537
Gray Zone 1 ITService@ag.tamu.edu 979.213.5537
Grayson Zone 1 ITService@ag.tamu.edu 979.213.5537
Hale Zone 1 ITService@ag.tamu.edu 979.213.5537
Hall Zone 1 ITService@ag.tamu.edu 979.213.5537
Hansford Zone 1 ITService@ag.tamu.edu 979.213.5537
Hardeman Zone 1 ITService@ag.tamu.edu 979.213.5537
Hartley Zone 1 ITService@ag.tamu.edu 979.213.5537
Haskell Zone 1 ITService@ag.tamu.edu 979.213.5537
Hemphill Zone 1 ITService@ag.tamu.edu 979.213.5537
Hockley Zone 1 ITService@ag.tamu.edu 979.213.5537
Hood Zone 1 ITService@ag.tamu.edu 979.213.5537
Hunt Zone 1 ITService@ag.tamu.edu 979.213.5537
Hutchinson Zone 1 ITService@ag.tamu.edu 979.213.5537
Jack Zone 1 ITService@ag.tamu.edu 979.213.5537
Jones Zone 1 ITService@ag.tamu.edu 979.213.5537
Kaufman Zone 1 ITService@ag.tamu.edu 979.213.5537
Kent Zone 1 ITService@ag.tamu.edu 979.213.5537
King Zone 1 ITService@ag.tamu.edu 979.213.5537
Knox Zone 1 ITService@ag.tamu.edu 979.213.5537
Lamb Zone 1 ITService@ag.tamu.edu 979.213.5537
Lipscomb Zone 1 ITService@ag.tamu.edu 979.213.5537
Lubbock Zone 1 ITService@ag.tamu.edu 979.213.5537
Lynn Zone 1 ITService@ag.tamu.edu 979.213.5537
Montague Zone 1 ITService@ag.tamu.edu 979.213.5537
Moore Zone 1 ITService@ag.tamu.edu 979.213.5537
Motley Zone 1 ITService@ag.tamu.edu 979.213.5537
Ochiltree Zone 1 ITService@ag.tamu.edu 979.213.5537
Oldham Zone 1 ITService@ag.tamu.edu 979.213.5537
Palo Pinto Zone 1 ITService@ag.tamu.edu 979.213.5537
Parker Zone 1 ITService@ag.tamu.edu 979.213.5537
Parmer Zone 1 ITService@ag.tamu.edu 979.213.5537
Potter Zone 1 ITService@ag.tamu.edu 979.213.5537
Randall Zone 1 ITService@ag.tamu.edu 979.213.5537
Roberts Zone 1 ITService@ag.tamu.edu 979.213.5537
Rockwall Zone 1 ITService@ag.tamu.edu 979.213.5537
Shackleford Zone 1 ITService@ag.tamu.edu 979.213.5537
Sherman Zone 1 ITService@ag.tamu.edu 979.213.5537
Stephens Zone 1 ITService@ag.tamu.edu 979.213.5537
Stonewall Zone 1 ITService@ag.tamu.edu 979.213.5537
Swisher Zone 1 ITService@ag.tamu.edu 979.213.5537
Tarrant Zone 1 ITService@ag.tamu.edu 979.213.5537
Terry Zone 1 ITService@ag.tamu.edu 979.213.5537
Throckmorton Zone 1 ITService@ag.tamu.edu 979.213.5537
Wheller Zone 1 ITService@ag.tamu.edu 979.213.5537
Wichita Zone 1 ITService@ag.tamu.edu 979.213.5537
Wilbarger Zone 1 ITService@ag.tamu.edu 979.213.5537
Wise Zone 1 ITService@ag.tamu.edu 979.213.5537
Yoakum Zone 1 ITService@ag.tamu.edu 979.213.5537
Young Zone 1 ITService@ag.tamu.edu 979.213.5537
Andrews Zone 2 ITService@ag.tamu.edu979.213.5534
Atascosa Zone 2 ITService@ag.tamu.edu979.213.5534
Bandera Zone 2 ITService@ag.tamu.edu979.213.5534
Bee Zone 2 ITService@ag.tamu.edu979.213.5534
Bexar Zone 2 ITService@ag.tamu.edu979.213.5534
Blanco Zone 2 ITService@ag.tamu.edu979.213.5534
Borden Zone 2 ITService@ag.tamu.edu979.213.5534
Brooks Zone 2 ITService@ag.tamu.edu979.213.5534
Brown Zone 2 ITService@ag.tamu.edu979.213.5534
Cameron Zone 2 ITService@ag.tamu.edu979.213.5534
Coke Zone 2 ITService@ag.tamu.edu979.213.5534
Coleman Zone 2 ITService@ag.tamu.edu979.213.5534
Comal Zone 2 ITService@ag.tamu.edu979.213.5534
Comanche Zone 2 ITService@ag.tamu.edu979.213.5534
Concho Zone 2 ITService@ag.tamu.edu979.213.5534
Crane Zone 2 ITService@ag.tamu.edu979.213.5534
Crockett Zone 2 ITService@ag.tamu.edu979.213.5534
Culberson Zone 2 ITService@ag.tamu.edu979.213.5534
Dawson Zone 2 ITService@ag.tamu.edu979.213.5534
Dimmit Zone 2 ITService@ag.tamu.edu979.213.5534
Duval Zone 2 ITService@ag.tamu.edu979.213.5534
Ector Zone 2 ITService@ag.tamu.edu979.213.5534
Edwards Zone 2 ITService@ag.tamu.edu979.213.5534
El Paso Zone 2 ITService@ag.tamu.edu979.213.5534
Frio Zone 2 ITService@ag.tamu.edu979.213.5534
Gaines Zone 2 ITService@ag.tamu.edu979.213.5534
Gillespie Zone 2 ITService@ag.tamu.edu979.213.5534
Glasscock Zone 2 ITService@ag.tamu.edu979.213.5534
Guadalupe Zone 2 ITService@ag.tamu.edu979.213.5534
Hamilton Zone 2 ITService@ag.tamu.edu979.213.5534
Hays Zone 2 ITService@ag.tamu.edu979.213.5534
Hidalgo Zone 2 ITService@ag.tamu.edu979.213.5534
Howard Zone 2 ITService@ag.tamu.edu979.213.5534
Hudspeth Zone 2 ITService@ag.tamu.edu979.213.5534
Irion Zone 2 ITService@ag.tamu.edu979.213.5534
Jeff Davis Zone 2 ITService@ag.tamu.edu979.213.5534
Jim Hogg Zone 2 ITService@ag.tamu.edu979.213.5534
Jim Wells Zone 2 ITService@ag.tamu.edu979.213.5534
Kendall Zone 2 ITService@ag.tamu.edu979.213.5534
Kenedy Zone 2 ITService@ag.tamu.edu979.213.5534
Kerr Zone 2 ITService@ag.tamu.edu979.213.5534
Kimble Zone 2 ITService@ag.tamu.edu979.213.5534
Kinney Zone 2 ITService@ag.tamu.edu979.213.5534
Kleberg Zone 2 ITService@ag.tamu.edu979.213.5534
La Salle Zone 2 ITService@ag.tamu.edu979.213.5534
Live Oak Zone 2 ITService@ag.tamu.edu979.213.5534
Llano Zone 2 ITService@ag.tamu.edu979.213.5534
Loving Zone 2 ITService@ag.tamu.edu979.213.5534
Martin Zone 2 ITService@ag.tamu.edu979.213.5534
Mason Zone 2 ITService@ag.tamu.edu979.213.5534
Maverick Zone 2 ITService@ag.tamu.edu979.213.5534
McCulloch Zone 2 ITService@ag.tamu.edu979.213.5534
McMullen Zone 2 ITService@ag.tamu.edu979.213.5534
Medina Zone 2 ITService@ag.tamu.edu979.213.5534
Menard Zone 2 ITService@ag.tamu.edu979.213.5534
Midland Zone 2 ITService@ag.tamu.edu979.213.5534
Mills Zone 2 ITService@ag.tamu.edu979.213.5534
Mitchell Zone 2 ITService@ag.tamu.edu979.213.5534
Nueces Zone 2 ITService@ag.tamu.edu979.213.5534
Pecos Zone 2 ITService@ag.tamu.edu979.213.5534
Raal Zone 2 ITService@ag.tamu.edu979.213.5534
Reagan Zone 2 ITService@ag.tamu.edu979.213.5534
Reeves Zone 2 ITService@ag.tamu.edu979.213.5534
Runnels Zone 2 ITService@ag.tamu.edu979.213.5534
San Patricio Zone 2 ITService@ag.tamu.edu979.213.5534
San Saba Zone 2 ITService@ag.tamu.edu979.213.5534
Schleicher Zone 2 ITService@ag.tamu.edu979.213.5534
Scurry Zone 2 ITService@ag.tamu.edu979.213.5534
Starr Zone 2 ITService@ag.tamu.edu979.213.5534
Sterling Zone 2 ITService@ag.tamu.edu979.213.5534
Sutton Zone 2 ITService@ag.tamu.edu979.213.5534
Taylor Zone 2 ITService@ag.tamu.edu979.213.5534
Terrell Zone 2 ITService@ag.tamu.edu979.213.5534
Tom Green Zone 2 ITService@ag.tamu.edu979.213.5534
Upton Zone 2 ITService@ag.tamu.edu979.213.5534
Uvalde Zone 2 ITService@ag.tamu.edu979.213.5534
Val Verde Zone 2 ITService@ag.tamu.edu979.213.5534
Ward Zone 2 ITService@ag.tamu.edu979.213.5534
Webb Zone 2 ITService@ag.tamu.edu979.213.5534
Willacy Zone 2 ITService@ag.tamu.edu979.213.5534
Wilson Zone 2 ITService@ag.tamu.edu979.213.5534
Winkler Zone 2 ITService@ag.tamu.edu979.213.5534
Zapata Zone 2 ITService@ag.tamu.edu979.213.5534
Zavala Zone 2 ITService@ag.tamu.edu979.213.5534
Anderson Zone 3 ITService@ag.tamu.edu 979.213.5532
Angelina Zone 3 ITService@ag.tamu.edu 979.213.5532
Bell Zone 3 ITService@ag.tamu.edu 979.213.5532
Bosque Zone 3 ITService@ag.tamu.edu 979.213.5532
Bowie Zone 3 ITService@ag.tamu.edu 979.213.5532
Burnett Zone 3 ITService@ag.tamu.edu 979.213.5532
Van Zandt Zone 3 ITService@ag.tamu.edu 979.213.5532
Cass Zone 3 ITService@ag.tamu.edu 979.213.5532
Cherokee Zone 3 ITService@ag.tamu.edu 979.213.5532
Coryell Zone 3 ITService@ag.tamu.edu 979.213.5532
Delta Zone 3 ITService@ag.tamu.edu 979.213.5532
Falls Zone 3 ITService@ag.tamu.edu 979.213.5532
Franklin Zone 3 ITService@ag.tamu.edu 979.213.5532
Freestone Zone 3 ITService@ag.tamu.edu 979.213.5532
Gregg Zone 3 ITService@ag.tamu.edu 979.213.5532
Hardin Zone 3 ITService@ag.tamu.edu 979.213.5532
Harrison Zone 3 ITService@ag.tamu.edu 979.213.5532
Henderson Zone 3 ITService@ag.tamu.edu 979.213.5532
Hill Zone 3 ITService@ag.tamu.edu 979.213.5532
Hopkins Zone 3 ITService@ag.tamu.edu 979.213.5532
Houston Zone 3 ITService@ag.tamu.edu 979.213.5532
Jasper Zone 3 ITService@ag.tamu.edu 979.213.5532
Johnson Zone 3 ITService@ag.tamu.edu 979.213.5532
Lamar Zone 3 ITService@ag.tamu.edu 979.213.5532
Lampassas Zone 3 ITService@ag.tamu.edu 979.213.5532
Leon Zone 3 ITService@ag.tamu.edu 979.213.5532
Limestone Zone 3 ITService@ag.tamu.edu 979.213.5532
Marion Zone 3 ITService@ag.tamu.edu 979.213.5532
McLennan Zone 3 ITService@ag.tamu.edu 979.213.5532
Milam Zone 3 ITService@ag.tamu.edu 979.213.5532
Morris Zone 3 ITService@ag.tamu.edu 979.213.5532
Nacogdoches Zone 3 ITService@ag.tamu.edu 979.213.5532
Navarro Zone 3 ITService@ag.tamu.edu 979.213.5532
Newton Zone 3 ITService@ag.tamu.edu 979.213.5532
Orange Zone 3 ITService@ag.tamu.edu 979.213.5532
Panola Zone 3 ITService@ag.tamu.edu 979.213.5532
Polk Zone 3 ITService@ag.tamu.edu 979.213.5532
Rains Zone 3 ITService@ag.tamu.edu 979.213.5532
Red River Zone 3 ITService@ag.tamu.edu 979.213.5532
Rusk Zone 3 ITService@ag.tamu.edu 979.213.5532
Sabine Zone 3 ITService@ag.tamu.edu 979.213.5532
San Augustine Zone 3 ITService@ag.tamu.edu 979.213.5532
San Jacinto Zone 3 ITService@ag.tamu.edu 979.213.5532
Shelby Zone 3 ITService@ag.tamu.edu 979.213.5532
Smith Zone 3 ITService@ag.tamu.edu 979.213.5532
Somervell Zone 3 ITService@ag.tamu.edu 979.213.5532
Titus Zone 3 ITService@ag.tamu.edu 979.213.5532
Trinity Zone 3 ITService@ag.tamu.edu 979.213.5532
Tyler Zone 3 ITService@ag.tamu.edu 979.213.5532
Upshur Zone 3 ITService@ag.tamu.edu 979.213.5532
Williamson Zone 3 ITService@ag.tamu.edu 979.213.5532
Wood Zone 3 ITService@ag.tamu.edu 979.213.5532
Aransas Zone 4 ITService@ag.tamu.edu979.213.5362
Austin Zone 4 ITService@ag.tamu.edu979.213.5362
Bastrop Zone 4 ITService@ag.tamu.edu979.213.5362
Brazoria Zone 4 ITService@ag.tamu.edu979.213.5362
Brazos Zone 4 ITService@ag.tamu.edu979.213.5362
Caldwell Zone 4 ITService@ag.tamu.edu979.213.5362
Calhoun Zone 4 ITService@ag.tamu.edu979.213.5362
Chambers Zone 4 ITService@ag.tamu.edu979.213.5362
Colorado Zone 4 ITService@ag.tamu.edu979.213.5362
DeWitt Zone 4 ITService@ag.tamu.edu979.213.5362
Fayette Zone 4 ITService@ag.tamu.edu979.213.5362
Fort Bend Zone 4 ITService@ag.tamu.edu979.213.5362
Galveston Zone 4 ITService@ag.tamu.edu979.213.5362
Goliad Zone 4 ITService@ag.tamu.edu979.213.5362
Gonzales Zone 4 ITService@ag.tamu.edu979.213.5362
Grimes Zone 4 ITService@ag.tamu.edu979.213.5362
Harris Zone 4 ITService@ag.tamu.edu979.213.5362
Jackson Zone 4 ITService@ag.tamu.edu979.213.5362
Jefferson Zone 4 ITService@ag.tamu.edu979.213.5362
Karnes Zone 4 ITService@ag.tamu.edu979.213.5362
Lavaca Zone 4 ITService@ag.tamu.edu979.213.5362
Lee Zone 4 ITService@ag.tamu.edu979.213.5362
Liberty Zone 4 ITService@ag.tamu.edu979.213.5362
Madison Zone 4 ITService@ag.tamu.edu979.213.5362
Matagorda Zone 4 ITService@ag.tamu.edu979.213.5362
Montgomery Zone 4 ITService@ag.tamu.edu979.213.5362
Refugio Zone 4 ITService@ag.tamu.edu979.213.5362
Robertson Zone 4 ITService@ag.tamu.edu979.213.5362
Travis Zone 4 ITService@ag.tamu.edu979.213.5362
Victoria Zone 4 ITService@ag.tamu.edu979.213.5362
Walker Zone 4 ITService@ag.tamu.edu979.213.5362
Waller Zone 4 ITService@ag.tamu.edu979.213.5362
Washington Zone 4 ITService@ag.tamu.edu979.213.5362
Wharton Zone 4 ITService@ag.tamu.edu979.213.5362
Amarillo Research and Extension Center Zone 1 ITService@ag.tamu.edu 979.213.5537
Beaumont Research and Extension Center Zone 4 ITService@ag.tamu.edu979.213.5362
Corpus Christi Research and Extension Center Zone 2 ITService@ag.tamu.edu979.213.5534
Dallas Research and Extension Center Zone 1 ITService@ag.tamu.edu 979.213.5537
El Paso Research and Extension Center Zone 2 ITService@ag.tamu.edu979.213.5534
Lubbock Research and Extension Center Zone 1 ITService@ag.tamu.edu 979.213.5537
Overton Research and Extension Center Zone 3 ITService@ag.tamu.edu 979.213.5532
San Angelo Research and Extension Center Zone 2 ITService@ag.tamu.edu979.213.5534
Stephenville Research and Extension Center Zone 1 ITService@ag.tamu.edu 979.213.5537
Temple Research and Extension Center Zone 3 ITService@ag.tamu.edu 979.213.5532
Uvalde Research and Extension Center Zone 2 ITService@ag.tamu.edu979.213.5534
Vernon Research and Extension Center Zone 1 ITService@ag.tamu.edu 979.213.5537
Weslaco Research and Extension Center Zone 2 ITService@ag.tamu.edu979.213.5534
District 01- Panhandle Zone 1 ITService@ag.tamu.edu 979.213.5537
District 02- South Plains Zone 1 ITService@ag.tamu.edu 979.213.5537
District 03- Rolling Plains Zone 1 ITService@ag.tamu.edu 979.213.5537
District 04- North Zone 1 ITService@ag.tamu.edu 979.213.5537
District 05- East Zone 3 ITService@ag.tamu.edu 979.213.5532
District 06- Far West Zone 2 ITService@ag.tamu.edu979.213.5534
District 07- West Central Zone 2 ITService@ag.tamu.edu979.213.5534
District 09- Southeast Zone 4 ITService@ag.tamu.edu979.213.5362
District 10- Southwest Zone 2 ITService@ag.tamu.edu979.213.5534
District 11- Coastal Bend Zone 2 ITService@ag.tamu.edu979.213.5534
District 08- Central Zone 1 ITService@ag.tamu.edu 979.213.5537
District 12- South Zone 2 ITService@ag.tamu.edu979.213.5534
Agricultural Economics (AGEC) Area 1 CoalsIT@ag.tamu.edu979.803.1375
Biological and Agricultural Engineering (BAEN) Area 1 CoalsIT@ag.tamu.edu979.803.1375
Agricultural Leadership, Education and Communication (ALEC) Area 1 CoalsIT@ag.tamu.edu979.803.1375
Ecology and Conservation Biology (ECCB) Area 1 CoalsIT@ag.tamu.edu979.803.1375
Recreation, Park and Tourism Sciences (RPTS) Area 1 CoalsIT@ag.tamu.edu979.803.1375
Biochemistry and Biophysics (BCBP) Area 2 CoalsIT@ag.tamu.edu979.803.1375
Horticultural Sciences (HORT) Area 2 CoalsIT@ag.tamu.edu979.803.1375
Nutrition (NUTR) Area 2 CoalsIT@ag.tamu.edu979.803.1375
Plant Pathology and Microbiology (PLPM) Area 2 CoalsIT@ag.tamu.edu979.803.1375
Rangeland Wildlife and Fisheries Management (RWFM) Area 2 CoalsIT@ag.tamu.edu979.803.1375
Animal Science (ANSC) Area 3 CoalsIT@ag.tamu.edu979.803.1375
Entomology (ENTO) Area 3 CoalsIT@ag.tamu.edu979.803.1375
Food Science and Technology (FST) Area 3 CoalsIT@ag.tamu.edu979.803.1375
Poultry Science (POSC) Area 3 CoalsIT@ag.tamu.edu979.803.1375
Soil and Crop Sciences (SCSC) Area 3 CoalsIT@ag.tamu.edu979.803.1375

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Updated on September 27, 2021

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