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COALS Post-Migration Training

This training series is designed to help users who are in the College of Agriculture and Life Sciences, and have been migrated from TAMU IT Services to AgriLife IT Services.

These sessions are specifically designed to help these users transition from their previous TAMU IT structure to ours.

What do you do with your files?

We cover where your files should be located after your migration, how you access them, and how you manage and share them with others.

COALS Post-Migration Files Training Recording

COALS Post-Migration Training Session | So you’ve been migrated… now what do you do with your files?

Questions asked during or related to this session:

Does Syncplicity offer the same security as Office 365?
Syncplicity is very similar, but it’s also missing all the features and functionalities that we went through today. Syncplicity is what I call a Level 1 cloud storage provider. They basically offer the ability to dump your data files into folders locally that get synced to the cloud, but that’s about it.
Are we losing access to Syncplicity?
Yes. The TAMU System contract for Syncplicity will be terminated on December 1, 2021. Click here to see the official AgriLife IT announcement.
How do I migrate my files from Syncplicity to OneDrive?
You can follow the steps found here to migrate your files from Syncplicity to OneDrive.
Where can I send my questions about the COALS IT Service Migration?
You can send an email to itanswers@ag.tamu.edu, which our CIO and Director, Alan Kurk, will answer personally!
Who do I contact if I need support?
Contact information for our FirstCall Service Desk is always available on the bottom of every page of our website, and also here.

What do you do with your IT Services?

We cover the AgriLife IT Self Service process, the AgriLife public and employee directory, and how to modify your profile.

COALS Post-Migration IT Services Training Recording

COALS Post-Migration Training Session | So you’ve been migrated… now what do you do with your IT Services?
What IT Services can I manage on my own, and what services does my UAM have to manage?
The table below shows which services you manage, and which services your UAM (Unit Account Manager) manages:
Are there already shared lists for example for All RPLs, all CEA-Hort, all within a district, etc.?
We do have a list for CEA-HORT, as well as some of the other specializations for CEAs, already!
You can view/download that by:
1. Logging in to AgriLife People
2. Click on CONTACT LISTS
3. Click on People by Role

We do not currently have a list for RPLs, BUT that is a position role in AgriLife People, and would be very easy to set up as a custom list, and share if you needed to.
We do also already have lists for each district office, as well as each district office and their counties.
For that one:
1. log in to AgriLife People
2. Click on CONTACT LISTS
3. Click on People by Unit
Search for the district you need
If you want all employees within a district, you’ll want to use the ones called District ## Office – Name of District w/ Subunits. (Example would be District 01 Office – Panhandle w/ Subunits)
Who do we talk to about Microsoft Phone Service?
It really depends on the department- this is a paid service, so it will need to go through a business person- possibly your department’s purchasing or procurement coordinator.
How do we get Microsoft Phone Service set up?
You can order Microsoft Phone Service by downloading and completing this form.
Email the completed form to MSPhone@ag.tamu.edu.
Will we have Microsoft Phone Service after we are migrated?
Not by default. It is up to each department to decide if they want Microsoft Phone Service. For more information on Microsoft Phone Service, click here.
Updated on January 11, 2022

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