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AgriLife Research Cloud Service Center

About ARC

AgriLife Research Cloud (ARC) offers AgriLife Researchers pro-active IT management of hardware, application, training, and support necessary to utilize computational and computing technology in all areas of research through a cost-recovery yearly subscription. ARC offers advanced systems with the computational performance necessary to handle a wide range of workloads, and a variety of advanced scientific software applications & tools. ARC’s expertise, consultation services, and technical and compliance activities are essential for facilitating the research mission of AgriLife.

Focus on your core research activities

not your technology

Ownership

Ownership, Management, Support, & ARC
We want to be transparent: ownership of Information Technology always stays with the Principal Investigator. Because of this ownership, you decide how your highly unique and specialized information technology resources within your research program are managed. Traditional options relegated research program owners to either hire their own IT resources, make do with limited sometimes untrained department IT support or perform the management themselves.



With the ARC offering a new option has been provided. Beyond the basic IT support provided to all within AgriLife (inclusive of Research programs), ARC provides (upon request) advanced IT management for highly unique and specialized software, system, programming, and networking needs.

If you choose the ARC services to manage your advanced research IT, ARC staff will consult with you to create a Memo of Understanding, or MOU, that details the scope of work that is to be managed.

Service Sectors

Click on the icons below to explore each sector of ARC

Research Consulting
ARC can help you with pre-award research grant and proposal writing, to make sure your research technology needs are fully accounted for and budgeted. This includes any systems, data storage, software, applications, and any advanced IT management services or technology needs your program may require. The ARC Service Center is here to support your research program from start to end of your grant or research project.
Expertise & Training
We do not just help you obtain your devices or software, then leave you to learn how to use it on your own. We can offer you support and training with your technology. From novice users who may be unfamiliar with the command line environment of a Linux cluster, to advanced users who have compilation and optimization questions about custom-developed software, we serve a wide variety of individuals with diverse levels of research computing. We also offer management & support for computational research design and implementation, software implementation and lifecycle management, application porting and tuning, data visualization and analysis techniques, and recommendations for new computational technologies and methods, should you need them.
Technology
ARC deploys all major enterprise systems for your high-performance computing needs. We offer enterprise storage systems like our Dell EMC Isilon, on-demand cloud storage, and long-term archive storage with petabytes of storage capacity. We also offer numerous advanced, specialized, scientific software applications and libraries. If we do not have exactly what you need in our toolbox, we will work with external vendors and you to identify what platform best serves your needs.
Security & Compliance
Subscribers to ARC receive security & compliance management services, at no cost, to you and your active research projects. Some of these services include developing security best practices, resolving security issues, conducting investigations, and reporting. We work with TAMUS, its members, and other entities to minimize security risks and assure compliance with security policies and procedures for you. This allows you to focus on your core research activities, not your technology security & compliance.

Services

We include our security and compliance services to any advanced IT systems, software or applications, or advanced support services at no cost.

Advanced Software & Application Management
Full planning, designing, and development of software and applications for the full lifecycle of your research project
Provide outsource and contract support for third-party applications
Work directly with vendors for installations, upgrades, and support escalations
Advanced System & Network Management
Completely managed, advanced system and network services
By offering these services, we can eliminate the daily chore of management for your servers and lab equipment, which allows you to devote more time and energy to achieving your research goals
Research Data Storage
Options are fully managed to meet your needs
Daily backups of your data
Secure all your data storage
Ensure that everything meets all security compliance needs
Hot storage is best for storing data that you use frequently, or what we call active data
Cold storage is optimized for storing data that you do not access often, but you still need it to be held- best for data that you will not need to access more than once within 30 days (about 4 and a half weeks)
Site Setup and Review
Contract and technical support for third-party applications, meaning software and applications not currently managed by AgriLife IT
Work directly with vendors for all your installation, update, upgrade, and support needs
Site Creation, Migration, & Decommission
Create new website(s)
•Evaluation and projected completion (Go-Live)
•Provides hosting of WordPress web themes as provided by Texas A&M University System and •Texas A&M AgriLife that have been approved for use.
•Setup of initial theme, add users and configurations required for *.tamu.edu.

Migration of your existing website(s)
•Evaluation and projected completion of migration
•Provides compliant and secure environment hosting
•User management
•Role based security
•Multi-factor authorization required

Decommissioning of website(s)
•Provide Archive and backups
•Provide redirects if needed
•Release certificates

Subscriptions

ARC Services are subscription-based.

Prices reflected are per Unit Per year.
Managed IT-Service SubscriptionPriceUnitRenewal Period
Server & Platform Management$3000per 52 hoursper year
Workstation Managementvariesper workstation per monthper year
Applications Support & Software Development$3000per 52 hoursper year
Using this model, each research program’s advanced technology needs are assessed based on the program’s daily needs.

For example, a research program that was assessed for advanced system administration identified a three-hour weekly need that would be charged three hours x $3000 = $9000/year. The advanced system administration hours would be tracked through support services and audited for equity yearly.

You can use the tool found here to determine what ARC subscriptions you need for your research.

Data Subscription Options

Data SubscriptionHIPAAFERPAEncrypted at RestEncrypted in TransitCost
Aggie CloudUse CautionYesYesYesVaries
AgriLife OneDriveYesYesYesYesFREE
(up to 5 TB)
AgriLife SharepointYesYesYesYesFREE
(up to 20 TB)
ARC Computing & Storage ServicesUse CautionYesYesYes$400 per TB per year
ARC- AzureYesYesYesYesHot Storage- $200 per TB per year

Cold Storage- $100 per TB per year
TAMU Google DriveNoYesYesYesVaries
TAMU High-Performance Research Computing (HPRC)Use CautionN/AN/AN/AVaries
Data Subscriptions offered to researchers through ARC

Note that Basic Support Services are provided at no cost.  These services are included in the F&A (IDC) agreement as supported by indirect costs.

Advanced Management Services are provided upon request according to the rate structure shown above. These services are not included in the F&A (IDC) agreement and are considered direct costs in support of research programs.

Contact

If you would like to learn more about AgriLife Research Cloud or ARC Service Center, you are interested in a free assessment or would like to partner with us, please get in touch with us using the methods below:

We would love to partner with you to find the best solution to your research technology needs!

Updated on October 25, 2022

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